Shipping policy

DELIVERY

When will I get my Order?

It takes 3-7 days to fulfill an order that you place, after which it is shipped out. The shipping time depends on your location, but can be estimated as follows:

  • USA: 7-10 business days
  • International: 10-20 business days

PLEASE NOTE!! Due to complications with COVID-19, certain items can take up to 21-25 days to be fulfilled, and will then be shipped out afterwards. While our fulfillment company is open, they are having to keep up with increased online shopping demand with newly added social distancing and cleaning protocols that keep production levels down. They are doing the best they can to stay safe while meeting the demand. Thank you for your patience during this time!

Where will my order ship from?

Your order will ship from our publisher and fulfillment center in Utah, USA.

Will I be charged customs for my order?

An additional customs and tax fee can occur on international orders. This fee is not in our control and is assessed by your local customs office. Customs policies vary widely for every country, so please check with your local customs office directly to see if they apply duties and taxes to your purchases.

My order should be here by now, but I still don’t have it. What should I do?

Before getting in touch with us, please help us out by doing the following:

  1. Check your shipping confirmation email for any mistakes in the delivery address.
  2. Ask your local post office if they have your package.
  3. Stop by your neighbors in case the courier left the package with them.

Pro tip: Package theft is on the rise. If you are expecting a home delivery and you know you won’t be home to accept it, use an address where you know you will be!

If the shipping address was correct, and the package wasn’t left at the post office or at your neighbors, get in touch with us at hello@charaharrisonline.com. Let us know the situation and be sure to include your order number so we can help get it figured out for you.

If you did find a mistake in your delivery address, we can send you a replacement order, but shipping will be at your own cost.

ORDERS

How are your products made?

We work with a reliable, high-quality print on demand publisher, Vervante.com. As soon as you make an order online, that order is then made specifically for you and shipped out. They are located in Utah, USA and ship internationally.

How do I track my order?

If your shipping method includes tracking, you’ll receive a tracking link via email when your order ships out. If you have any questions about your tracking or shipment, feel free to us at hello@charaharrisonline.com.